Connecticut has announced that it has created seven new technology education programs at its public and private colleges and universities to increase the state’s competitiveness of its postsecondary institutions.
As state and local governments look to modernize aging IT infrastructure and offer more self-service to residents in this digital age, it’s becoming clear that successful digital transformations rely on a solid IT Service Management (ITSM) foundation – a foundation that will form the backbone for a broader use of service management best practices. The combination of a clear ITIL framework and a flexible, no code, easy-to-use ITSM platform is essential for any organization striving to meet the needs of its end-users with both limited budgets and resources.
New York Gov. Kathy Hochul announced the launch of two new interactive online resources designed to improve transparency and enhance access to employment statistics and occupational wage information.
State and local government transportation authorities are experiencing a historic moment of change. After the pandemic decimated revenues for transit and transportation, state and local leaders now have a once-in-a-generation opportunity to invest in transportation, thanks to funding from the $1 trillion Infrastructure Investment and Jobs Act (IIJA).
The COVID-19 pandemic and the sudden need for digital service delivery exposed gaps in the technology capabilities of state and local governments, which struggled to meet constituents’ needs during a time of crisis. In the wake of the pandemic, citizens continue to demand a more customer friendly experience when accessing critical government services. To keep pace, state and local governments are accelerating modernization efforts and looking to emerging technologies to build a digital government, where processes and services are fully connected and automated to deliver timely, responsive citizen services.
The New York State Department of Labor (DoL) announced the launch of a new Twitter account to improve accessibility for Hispanic New Yorkers.
This month, the state of Michigan undertook an ambitious overhaul of all state department websites to improve the user experience.
In his first month on the job, New York City Mayor Eric Adams is already making a push to improve government efficiency by signing an executive order (EO) to consolidate all city technology agencies under a single authority, the Office of Technology and Innovation.
The North American Aerospace Defense Command (NORAD) confirmed it will be tracking Santa’s Christmas journey this year, marking its 66th anniversary of tracking Santa’s whereabouts as he and his reindeer travel around the globe on Dec. 24.
State audit agencies reported unparalleled challenges faced by their workforces in providing pandemic-related unemployment insurance benefits, according to a new report released Dec. 16 by the Pandemic Response Accountability Committee (PRAC).
