The North Dakota Parks and Recreation Department is partnering with Tyler Technologies to modernize the park reservation system. In a press release, state leaders and Tyler Technologies said the partnership is aimed at “enhancing customer service and streamlining digital services for its visitors.”
The department will leverage Tyler Technologies’ cloud-based based reservation software, which is powered by Amazon Web Services (AWS), to deliver a seamless online experience for park visitors.
“This collaboration with Tyler allows us to offer a modernized park experience for our over one million yearly park visitors,” said Cody Schulz, North Dakota Parks & Recreation director. “It marks a significant step in the visitor experience, bringing greater convenience in the reservation process and more awareness of our state parks amenities.”
The new reservation software lets park visitors more efficiently plan their outdoor activities online year-round. With the new software, park visitors can purchase gift cards, daily and annual permits, and book various overnight accommodations such as campsites, cabins, and yurts. In the near future, the system will expand to offer online reservations for rental equipment and boat rentals, including kayaks, pontoons, and fishing boats.
In addition to the new reservation system, the Parks and Recreation Department also worked with Tyler Technologies on the app OuterSpatial, which will provide guests with a dedicated mobile app experience. The free app offers access to over 2,200 miles of statewide trails, hiking challenges, detailed information on special events, an interactive social platform, and points of interest for exploration within North Dakota’s state parks.
“Our technology is proven to help our state park clients more easily offer camping reservations, efficiently process payments, and enhance their visitors’ experience,” said Sascha Ohler, senior vice president for outdoor recreation at Tyler. “In addition, this software will enable park officials to deliver helpful information and educate visitors through enhanced access to data and insights.”
