As state and local governments continue to modernize, many are making the switch to codeless service management platforms that can integrate with automation tools like iPaaS. Not only do these types of tools offer great flexibility, but they also often have a lower total cost of ownership. Here are two stories from local governments who recently made the switch.
IT leaders struggle to find enough resources to meet demand, meanwhile, highly qualified technicians are spending 2-3 months a year on manual tasks that can be automated. Anyone working the helpdesk in IT can tell you they spend a lot of time handling requests for things like password resets, name changes, onboarding, and other common IT ticket requests.
Did you know the average IT worker spends up to 10 hours a week – that’s one whole financial quarter per year – on completing manual tasks that should be automated? These are tasks like onboarding and offboarding users, name changes, department changes, password resets, etc.
Amid a tumultuous threat landscape, state and local government (SLG) IT leaders are warning that their organizations’ cybersecurity preparedness is putting citizen data at risk, according to new research from MeriTalk, underwritten by Invicti, Keeper, Recorded Future and ServiceNow.
Many IT leaders in state & local government are looking to improve service and project delivery while battling limited resources and tight budgets, a one-platform approach to managing services and projects could be the answer. Here’s why – by using a single platform for IT Service Management (ITSM) and Project Portfolio Management (PPM) you can better understand your resource capacity and plan accordingly.
Shonte Eldridge, formerly Deputy Chief of Operations for the City of Baltimore, and now Senior Director of State and Local Government Strategy and Solutions at DocuSign, knows a thing or three about what it takes to harness technology to improve government processes.
State government CIOs are set to explain the latest strategies and tactics for automating government to improve service delivery and cybersecurity at MeriTalk’s State Tech Vision virtual event on September 27.
John Quinn, the state of Vermont’s chief information officer (CIO) and secretary of the Vermont Agency of Digital Services (ADS), will be leaving his post later this month to work in the private sector, Gov. Phil Scott announced.
As state and local governments look to modernize aging IT infrastructure and offer more self-service to residents in this digital age, it’s becoming clear that successful digital transformations rely on a solid IT Service Management (ITSM) foundation – a foundation that will form the backbone for a broader use of service management best practices. The combination of a clear ITIL framework and a flexible, no code, easy-to-use ITSM platform is essential for any organization striving to meet the needs of its end-users with both limited budgets and resources.
Maryland Gov. Larry Hogan has announced a new program that focuses on providing work opportunities in the IT field to those who want to develop a background in the area.
