Maryland’s Department of Information Technology (DoIT) has published its new Information Technology Master Plan that charts a course for modernizing how the state operates, builds, and delivers IT services.
The new plan – released on Aug. 14 – aims to set a strategic course for improving the effectiveness, efficiency, security, and accessibility of Maryland’s digital government.
The 86-page plan outlines the state’s core strategic priorities for fiscal year 2026 and beyond.
Those include strengthening statewide IT capacity and culture, centralizing services to reduce redundancy, and expanding digital access and public-facing services.
Together, these priorities aim to reshape the digital experience for Marylanders – from individuals and families to businesses and nonprofits, DoIT said.
“To make this Maryland’s decade, we need to fundamentally shift how the State of Maryland has always operated,” said Katie Savage, who is secretary of the DoIT.
“By following the roadmap unveiled in our IT Master Plan, we will modernize our digital government, making it more effective, financially efficient, secure, and accessible for all Marylanders,” Savage said.
Central among the plan’s pillars is IT modernization, in recognition that many existing state systems are outdated, expensive, and insufficient to meet current service expectations. The plan features a structured approach to identifying and retiring redundant systems, upgrading critical platforms, and improving management of essential IT infrastructure.
In addition to infrastructure upgrades, the plan emphasizes digital inclusion and access.
DoIT said it will continue expanding broadband coverage, streamlining state websites and applications, and offering more responsive online experiences for residents. By increasing the reach of IT services, the state is seeking to bridge the digital divide and serve all communities more equitably.
Each of DoIT’s divisions – from cybersecurity and AI to infrastructure and digital services –has developed measurable objectives and success metrics that the state said will track progress toward more secure systems, better user experiences, and a digitally literate workforce.
The new plan also calls out the importance of agency collaboration and aims to ensure that state departments assume more ownership of mission-critical technology while benefiting from shared platforms and tools.
Specialized agency needs will continue to be supported, but within a coordinated framework to reduce silos and boost interoperability, DoIT said.
The state’s existing Maryland Benefits platform, which currently serves more than 1.3 million citizens, will play a key role in expanding and improving access to essential services. Its integration into the IT Master Plan, DoIT said, reflects an ongoing commitment to supporting residents through modern, mobile-friendly, and secure solutions.
“This master plan is both ambitious and actionable,” Savage said. “It reflects our commitment to delivering meaningful improvements to government services, and our belief that Marylanders deserve a 21st-century digital experience when interacting with their state.”
