A recent market study from TeamDynamix found that 78 percent of organizations surveyed listed resource constraints as one of their top challenges. If you’re familiar with ITSM (IT service management), it’s no surprise that many organizations find self-service and Knowledge-Centered Service (KCS®) to be effective strategies to mitigate this challenge. And while both self-service and KCS are sound tools for ITSM, there are other strategies you should consider adding to build out a true 360 platform.
The City of Boston has a new interim chief information officer (CIO), after Boston Mayor Michelle Wu named Alex Lawrence – who had previously been Chief of Staff for the city’s Department of Innovation and Technology – to the post beginning Nov. 29, Lawrence announced on Twitter.
New York City Mayor Bill de Blasio announced that New York City would spend the next three years building publicly-owned broadband infrastructure serving 1.6 million residents while partnering on immediate-term affordable internet connectivity for more than 250,000 residents.
New York City Chief Technology Officer (CTO) John Paul Farmer recently released a 116-page artificial intelligence (AI) strategy guide highlighting the city’s current AI research and proposing a future in which AI touches virtually every municipal process.
Bloomberg Philanthropies and the U.S. Conference of Mayors have launched a new resource to help mayors across the country identify, obtain, and retain billions in Federal COVID-19 recovery funding.
The City of Sierra Vista, Ariz. is partnering with the University of Arizona to help university students of develop real-world experience in social engineering techniques and improve city employees’ ability to identify cyberattacks.
Recent hacks on localities’ water supply have shown the importance of cybersecurity in the water infrastructure. Witnesses sounded the alarm about water infrastructure cybersecurity and called for training and funding investments at a July 21 Senate Environment and Public Works Committee hearing.
Customer experience has been front of mind for local governments that leverage technology to build workflows that can make governments more efficient, and Florida’s Miami-Dade County has been redesigning processes with the customers in mind by advancing projects through difficult circumstances.
The New Orleans Parish Communications District (OPCD) partnered with Citibot to launch an artificial intelligence (AI) powered 311 chatbot – dubbed “Jazz” – to streamline information sharing and improve customer service, the City of New Orleans said on June 15.
The National Science Foundation (NSF), in coordination with a consortium of 35 wireless communication corporations, announced the fourth testbed in a diverse portfolio of large-scale wireless research platforms located throughout the United States. This wireless research platform is intended to drive innovation in rural broadband connectivity in Ames, Iowa.
