Customer service and the user experience includes internal clients. From managing requests to improving information flow, departments outside of the technology organization struggle with keeping track of an increasing avalanche of email inquiries, work orders, status reports, and data updates.

Following a cyberattack detected on April 6, Minnesota’s Rochester Public Schools (RPS) has announced that it does not believe that any student data was accessed. Additionally, the school system said that it has no evidence that the affected data pertaining to RPS employees has been used for financial fraud or identity theft. Since the attack was detected, the school system has been working with third-party forensics experts as part of an ongoing investigation.

Teachers are using OpenAI’s ChatGPT more frequently than their students, according to a new survey from the Walton Family Foundation. The survey found teachers are using ChatGPT for lesson planning and to generate creative ideas for classes.

New Mexico Gov. Michelle Lujan Grisham earlier this month signed into law the Cybersecurity Act, which establishes a state government Cybersecurity Office that will oversee cybersecurity and information security related functions across New Mexico.

A new report from Stanford University found that in 2022, U.S. governments are doing a lot of talking about AI, but they’re also taking a lot of action. Last year 35 percent of all state-level AI bills were passed into law.

The Texas Education Agency (TEA) is turning to a private sector partner, Curriculum Associates, to roll out a digital supplement for Texas Core High-Quality Instructional Materials (HQIM) elementary literacy program.

Montana became the first state to pass legislation to completely ban TikTok on personal devices last week, sending a bill to Gov. Greg Gianforte’s desk.

The New Hampshire Department of Health and Human Services (DHHS) announced that it will partner with Conduent to move the state’s child support payment system to the cloud.

The City of Austin, Texas has opened a new grant program aimed at promoting digital equity. The Grant for Technologies Opportunities Program (GTOPs) Mini grant pathway was created to support smaller nonprofits working on a short-term digital inclusion project.

The Iowa Governor’s School Safety Bureau is rolling out an application intended to help prevent violence, unlawful possession of weapons, self-harm, and other forms of victimization and threatening behaviors in schools across the state.