The City of Los Angeles has deployed Google Workspace with Gemini across its 27,500-employee workforce in an effort to “deliver faster and more accessible public services for the city’s four million residents.”
The deployment is part of the city’s digital transformation strategy and its “SmartLA 2028” vision to leverage data, tools, processes, and digital services to improve public services.
It equips city workers with Google’s artificial intelligence (AI) powered productivity tools to improve communication, automate time-sensitive tasks, and streamline complex project planning.
“We’re focused on upskilling our current employees, delivering excellent services to our residents, and redefining how city governments can accomplish their goals,” Ted Ross, Los Angeles’ chief information officer, said in a statement.
Los Angeles began this deployment in three focus areas.
The first focus area was on “resident-centric communications.” To improve communication and information sharing with its diverse population, the city utilized Workspace tools to produce plain-language content for routine notices and emergency updates.
The second focus area was employee productivity. Workspace was deployed across the city’s 45 departments to help employees take on new projects and reduce the time spent on manual tasks. Departments have tapped into Gemini to summarize documents and analyze data; staff are also using NotebookLM to review lengthy grant materials and identify funding opportunities.
The third focus area was workforce upskilling, with the city reporting “extensive training” completed to boost confidence in applying AI within guardrails.
According to officials, the partnership with Google Public Sector will help LA “continue to advance the technological foundation necessary to drive innovation and serve as a global hub for the world’s premier events.”
“By now equipping all 27,500 employees with Google Workspace, the city is cementing its commitment to responsible AI and ensuring its workforce has the tools to deliver smarter, faster services as it prepares for the 2028 Olympic and Paralympic Games,” said Chris Hein, field CTO for Google Public Sector.
