The Arkansas Department of Labor and Licensing (ADLL) has selected a new solutions provider to help the department standardize inspection processes across 11 state agencies.
ADLL has signed an agreement with Tyler Technologies to deploy Tyler’s Augmented Field Operations platform. The new solution will provide ADLL with an enterprise view of all inspections across 11 agencies. ADLL artificial intelligence (AI) tools and automation will also enable inspectors to work more efficiently and help the department reduce travel costs through scheduling and route optimization.
“We are pleased to select Tyler’s solution to help us overcome challenges related to inspection scheduling, route planning, and redundant data entry,” said Daryl Bassett, secretary of the Arkansas Department of Labor and Licensing. “With the help of Tyler’s Augmented Field Operations, we’ll soon be able to conduct more inspections across Arkansas in less time through automations and integration with our licensing system.”
ADLL has already deployed Tyler’s Regulatory Licensing and Permitting System. With this latest agreement, ADLL will integrate the Augmented Field Operations solution with the Regulatory Licensing and Permitting System. ADLL said this integration will “accelerate the department’s transformation efforts and will help eliminate labor-intensive processes while significantly enhancing inspector efficiency, data access, and overall user experience.”
In a press release, ADLL and Tyler Technologies highlighted additional benefits of the new solution:
- Increased operational efficiencies while enabling field users and administrative staff to be more productive;
- Data-rich visualizations that empower leadership to make informed decisions, identify trends, and prioritize field visits effectively;
- Improved accessibility and responsiveness to external and internal customer needs; and
- A new user-friendly interface to promote system use and productivity.
“We’re excited to expand our 20-year partnership with ADLL through the addition of Tyler’s Augmented Field Operations,” said Christy Williams, general manager of Tyler’s Arkansas state enterprise. “Being able to integrate it with their existing licensing and permitting solution will bring many benefits to the department, helping them streamline processes and ultimately save taxpayer money.”
