As public sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology Infrastructure Library and describes the processes, procedures, tasks and checklists that can be applied by an organization as part of an overall IT strategy. A 2024 survey on IT […]

Despite the push towards digital transformation, a 2024 survey on IT trends in the public sector shows many government IT operations still rely on manual processes to manage and support their applications and technology infrastructure. The top takeaways from the survey show: Government IT teams manage and support more applications than ever before. Manual processes […]

By Andrew Graf, Chief Product Strategist, TeamDynamix First developed in the 1980’s, the IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for IT service management (ITSM). Since its introduction, ITIL continues to evolve. Today, it includes five books, each covering a different ITSM lifecycle stage. These stages include […]

Raleigh’s IT team wanted to improve user experiences, said Spencer Smith, applications manager for the City of Raleigh, at ServiceNow’s Knowledge 19 Conference in May. The city consolidated seven IT departments into one ServiceNow enterprise IT service management (ITSM) platform. They took a grassroots approach, letting each success help build momentum.