Public sector IT leaders are increasingly looking to move to broader, all-encompassing platforms – and momentum is building for an Enterprise Service Management (ESM) platform as the solution.  

Public sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets, and fragmented processes can make it difficult for these organizations to provide the quality of service that is expected of them – especially in a digital age where many residents […]