As state and local governments kick off digital transformation initiatives, many find their existing IT Service Management (ITSM) tool presents a stumbling block. Fortunately, more modern, codeless ITSM platforms provide the necessary capabilities for success – combining Project Portfolio Management (PPM), Enterprise Service Management (ESM) as well as integration and automation (iPaaS) in one platform.

Read how local governments use Enterprise Service Management (ESM) and iPaaS to improve service delivery for citizens and streamline processes like onboarding and offboarding for employees.

Public sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets, and fragmented processes can make it difficult for these organizations to provide the quality of service that is expected of them – especially in a digital age where many residents […]

In today’s tight job market, filling open technology positions can be an enormous challenge. This is especially true for state and local governments, which compete with the private sector to hire the best and brightest minds. Meanwhile, government tech teams are stretched thin as they support operational needs and take on increasing numbers of new project requests.

Public sector IT leaders are developing what experts call an “automation-first mentality” and turning to automation to improve customer satisfaction and reduce the amount of time IT shops spend on repetitive manual tasks.

As state and local governments continue to modernize, many are making the switch to codeless service management platforms that can integrate with automation tools like iPaaS. Not only do these types of tools offer great flexibility, but they also often have a lower total cost of ownership. Here are two stories from local governments who recently made the switch.

IT leaders struggle to find enough resources to meet demand, meanwhile, highly qualified technicians are spending 2-3 months a year on manual tasks that can be automated.  Anyone working the helpdesk in IT can tell you they spend a lot of time handling requests for things like password resets, name changes, onboarding, and other common IT ticket requests.

Did you know the average IT worker spends up to 10 hours a week – that’s one whole financial quarter per year – on completing manual tasks that should be automated? These are tasks like onboarding and offboarding users, name changes, department changes, password resets, etc.

Many IT leaders in state & local government are looking to improve service and project delivery while battling limited resources and tight budgets, a one-platform approach to managing services and projects could be the answer. Here’s why – by using a single platform for IT Service Management (ITSM) and Project Portfolio Management (PPM) you can better understand your resource capacity and plan accordingly.

Automation tools are helping state chief information officers (CIOs) drive more efficiency in government operations and advance citizen service delivery, according to state and local government experts.