The COVID-19 pandemic and the sudden need for digital service delivery exposed gaps in the technology capabilities of state and local governments, which struggled to meet constituents’ needs during a time of crisis. In the wake of the pandemic, citizens continue to demand a more customer friendly experience when accessing critical government services. To keep pace, state and local governments are accelerating modernization efforts and looking to emerging technologies to build a digital government, where processes and services are fully connected and automated to deliver timely, responsive citizen services.

Migrating to hybrid cloud solutions can help state and local governments achieve their digital transformation goals, according to Ricky Nelson, senior solution architect, North America Public Sector, at Red Hat.