As state and local governments continue to modernize, many are making the switch to codeless service management platforms that can integrate with automation tools like iPaaS. Not only do these types of tools offer great flexibility, but they also often have a lower total cost of ownership. Here are two stories from local governments who recently made the switch.

Did you know the average IT worker spends up to 10 hours a week – that’s one whole financial quarter per year – on completing manual tasks that should be automated? These are tasks like onboarding and offboarding users, name changes, department changes, password resets, etc.

State and local governments (SLGs) are taking a page from Federal Cloud First and Cloud Smart modernization initiatives to sunset legacy systems and migrate to the cloud. Modernization efforts have been a top priority for over a decade, with cloud first appearing on NASCIO’s State CIO Top Ten priorities list in 2010 and making the list ever since.