Digital transformation initiatives are revolutionizing how the public sector operates and delivers value to employees and citizens. But not without challenges. Public sector organizations face a unique set of challenges when it comes to managing service delivery including limited resources, tight budgets and fragmented processes – all of which can make it difficult for these […]

Digital transformation is revolutionizing how the public sector operates and delivers value to employees and citizens. By integrating digital technologies into all aspects of operations, state and local governments are changing the game. As business needs evolve, the role of Enterprise Service Management (ESM) is becoming increasingly important in supporting this digital transformation. With ESM […]

Read how local governments use Enterprise Service Management (ESM) and iPaaS to improve service delivery for citizens and streamline processes like onboarding and offboarding for employees.