The Hawaii Department of Taxation (DOTAX) announced that it has upgraded its tax system in an effort to improve performance, security, and user experience.

The Delaware Division of Motor Vehicles (DMV) has added new functionality to its online services in the form of Della the Chatbot.

Customer service and the user experience includes internal clients. From managing requests to improving information flow, departments outside of the technology organization struggle with keeping track of an increasing avalanche of email inquiries, work orders, status reports, and data updates.

Federal CIO Clare Martorana said today that good customer experience (CX) in government starts with “meeting people where they are,” and doing so equitably in order to build back trust in government.