Legislation has been passed by the California State Assembly that requires chatbot operators to implement safeguards around conversations with bots and to give families the right to pursue legal action against developers who don’t provide those guardrails.  

North Carolina Agricultural and Technical State University has implemented a chatbot to capture the student voice via text message, identify potential issues students may be facing, and provide guidance and support resources where needed.

The Delaware Division of Motor Vehicles (DMV) has added new functionality to its online services in the form of Della the Chatbot.

National University, a California-based nonprofit that caters to adult learners, has turned to an AI-driven chatbot to help improve student retention.