If you have experience in IT, you know that minor issues and anomalies in IT services can easily become a huge bottleneck for technicians. Without the right IT service desk technology, manual processing can bog down your resources and cause unnecessary waits for those needing help. As a result, end-user satisfaction will start to fall as people suffer through long hold queues and waste valuable work hours trying to resolve issues instead of focusing on their own projects. In this article, we will discuss three challenges faced by the IT service desk and how you can overcome them.

Effectively managing the technology needs of more than 5,000 city employees, including employees that utilize technology in the field, requires the right combination of people, processes, and technology. 

By Andrew Graf, Chief Product Strategist, TeamDynamix Building and maintaining an organizational knowledge base (KB) can be an extensive undertaking. Taking the time to thoughtfully do so, however, can yield powerful benefits for years to come, especially for public sector organizations.  Employees will benefit from more efficient processes, thus freeing up time to focus on […]

By Andrew Graf, Chief Product Strategist, TeamDynamix Public sector organizations are challenged by lack of IT resources – particularly in light of the rapid increase in tech spend. This onslaught of new technology needs to be implemented and supported but this is increasingly a challenge. The outcome is increased project delays and reduced satisfaction in […]

By Andrew Graf, Chief Product Strategist, TeamDynamix You wouldn’t draft a 10-page essay using your smartphone. Finding the right tool for the job is extremely important, no matter what that job may be. Once a project has been accepted through an established project intake process – the next step is to assess which methodology will […]

By Andrew Graf, Chief Product Strategist, TeamDynamix IT shops in the public sector often find themselves spinning their proverbial wheels when it comes to advancing their most strategic and important priorities. Resources are extremely tight, requests regularly exceed these limits, and leaders seldom have the luxury of dedicating specific resources full time to critical modernization […]