Average digital payment adoption among state and local governments stands at just 49.5%, meaning more than half of payment transactions still take place through traditional channels such as mail or in-office payment. Expanding digital access was an important first step in payments modernization, but meaningful efficiency gains depend on increasing adoption and improving the overall payment experience.

That is where the next phase of modernization becomes more complex. The challenge is no longer simply offering digital transactions. It is delivering a payment experience that is easy to use, secure, operationally efficient, and able to function within the constraints of longstanding legacy systems.

Join MeriTalk, PayIt, and KC Roestenberg, Chief Information Officer, Orange County, California for a discussion grounded in the findings of the 2026 Government Payments Experience Index. The research shows that governments are transitioning from basic digital availability to a greater focus on usability, adoption, financial operations, and long-term scalability. At the same time, leaders continue to face persistent barriers tied to legacy integration, fragmented payment environments, compliance demands, and uneven data readiness.

This webinar explores:

• The current state of payments modernization
• Why resident experience and operational performance are now deeply linked
• How government leaders are making practical progress without waiting for a full back-end overhaul
• Where AI is beginning to deliver value
• Why many deployments remain focused on internal and back-office use cases
• What it will take to build a stronger foundation for future innovation