As digital services become table stakes, state and local leaders are turning to AI to boost efficiency and improve resident experience. But with use cases everywhere, from service portals and contact centers to back-office operations, where do you start, and how do you bring employees, residents, and policymakers along?

In this practical webinar, PayIt and public sector peers share field-tested frameworks to help you prioritize the right AI pilots, build trust and transparency into every step, and scale what works – securely and responsibly.

You’ll learn how to:

  • Prioritize AI programs by impact, feasibility, and risk
  • Stand up a test-pilot-deploy roadmap with clear guardrails
  • Pair AI initiatives with proactive communication and trust-building strategies
  • Drive agency-wide alignment on trust, transparency, and innovation
  • Lead change management so wins stick and scale

You’ll leave with a pragmatic checklist and real-world lessons you can apply immediately to move from AI hype to measurable outcomes centered on resident experience and trust.

 

Speakers

Caroline Boyd
Principal, Government Programs
MeriTalk
Adam Christensen
Senior Vice President, Product
PayIt
Christian Napier
Director of Artificial Intelligence
Utah Division of Technology Services

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Registration Enquiries

Emily Wood
703-883-9000 ext. 127